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Top 6 Reasons to Choose CNI Consultants

 

For Over 14 Years, We Have Worked With And Advised Over 300 Call Centers.

We have been working directly with call centers since we were founded in 2006.  That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you and your agents productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.

We Work EXCLUSIVELY With Call Centers.

We understand your operations and work environment.  We know you have “busy hours” and “don’t even look at my server” hours.  We understand the critical nature of voice call quality, downtime and emails/SMS/faxes not going out.  With our dedicated focus from day ONE, you don’t have to waste time educating us.

We Answer Our Phones Live 24/7/365 Within 3 Rings, Guaranteed.

We answer our phones live 24/7/365! We know that computer problems don’t always arise during the “9-5 work day” and call centers can’t wait for their IT company to open the next day at 9:00. When you call CNI Consultants, you will have a live person answer the call within 3 rings. Call us at 5:01 p.m., 10 am or 2 am; we are always available and ready to help.

We Have A Team Of Certified Experts On Staff And Ready To Help 24/7/365.

Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. Critical issues never happen when it’s convenient or during “business hours”.  2 am or 2 pm, in any time zone, you have a team behind you to help you.

We Use Our Vendor Relationships To YOUR Advantage.

Having developed relationships with key leading vendors in the industry allows us to coordinate efforts among your service providers quickly.  Additionally, our advanced level of partnerships with key infrastructure vendors (Microsoft, WatchGuard, VMware and Dell) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.

100% Satisfaction Guarantee

100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.  If for any reason you are unsatisfied with our services within the first 90 days, you can cancel your service with absolutely NO cancellation penalties or early termination fees.

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See what other business owners are saying about us…

If you are on the fence about working with CNI Consultants, make some reference calls to other CNI clients that are in the industry. Since CNI Consultant’s services multiple call center networks, it allows the technicians to “Stare & Compare” site settings with other similar networks so we don’t have to “reinvent the wheel”. Working with CNI Consultants has allowed me peaceful sleep! Our system uptime is wonderful and system security has kept out the bad guys. My stress level has been lowered with CNI by my side.
Dirk MoellerBusiness Connections
If you are looking for friendly, caring, expertise in staff to meet all your IT needs in a prompt responsible manner and who goes above and beyond to help you with any problem you might be having, CNI Consultants is the firm you should do business.  They are reliable, dependable not to mention they are reasonable priced and do many things above and beyond your requests at no extra charge. The expertise of the staff covers so many areas (hardware, software, internet, telecommunications, service desk, etc.) and therefore they are able to provide prompt and accurate resolution of any and all of our service requests.  They treat your every request as a priority and we love them and the service they provide us.
Dorothy MooreFrench and Associates
Not only does CNI do great work, but they are great people to work with! The ability to receive around the clock technical support has been a huge asset to our company. We know that when we reach out to CNI with an issue, we will receive timely and efficient solutions to our problems. CNI actually does the work behind the issue to not only correct the problem but to see what they can do to ensure it does not happen again. They are very responsive with questions and feedback. If you are considering CNI, hire them, you won’t regret it!
Jeanna HorneAnswer One