Top 6 Reasons to Choose CNI Consultants
For Over 14 Years, We Have Worked With And Advised Over 300 Call Centers.
We have been working directly with call centers since we were founded in 2006. That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you and your agents productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.
We Work EXCLUSIVELY With Call Centers.
We understand your operations and work environment. We know you have “busy hours” and “don’t even look at my server” hours. We understand the critical nature of voice call quality, downtime and emails/SMS/faxes not going out. With our dedicated focus from day ONE, you don’t have to waste time educating us.
We Answer Our Phones Live 24/7/365 Within 3 Rings, Guaranteed.
We answer our phones live 24/7/365! We know that computer problems don’t always arise during the “9-5 work day” and call centers can’t wait for their IT company to open the next day at 9:00. When you call CNI Consultants, you will have a live person answer the call within 3 rings. Call us at 5:01 p.m., 10 am or 2 am; we are always available and ready to help.
We Have A Team Of Certified Experts On Staff And Ready To Help 24/7/365.
Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. Critical issues never happen when it’s convenient or during “business hours”. 2 am or 2 pm, in any time zone, you have a team behind you to help you.
We Use Our Vendor Relationships To YOUR Advantage.
Having developed relationships with key leading vendors in the industry allows us to coordinate efforts among your service providers quickly. Additionally, our advanced level of partnerships with key infrastructure vendors (Microsoft, WatchGuard, VMware and Dell) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.
100% Satisfaction Guarantee
100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems. If for any reason you are unsatisfied with our services within the first 90 days, you can cancel your service with absolutely NO cancellation penalties or early termination fees.