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Not only does CNI do great work, but they are great people to work with! The ability to receive around the clock technical support has been a huge asset to our company. We know that when we reach out to CNI with an issue, we will receive timely and efficient solutions to our problems. CNI actually does the work behind the issue to not only correct the problem but to see what they can do to ensure it does not happen again. They are very responsive with questions and feedback. If you are considering CNI, hire them, you won’t regret it!
My business is based on communication and it is very important to have prompt concise communication, and CNI does an outstanding job to keep us in the loop and telling us exactly what is going on. The biggest benefit to having CNI handle IT issues is the availability and professionalism of the CNI staff. No matter the issue, there is someone with the proper knowledge ready to help. They are also extremely flexible and willing to work around any issue to make sure your needs are met. If you are considering CNI Consultants, take the leap! We have our own in-house IT and supplement with CNI’s services. The knowledge of the CNI Consultants team is second to none.
If you are on the fence about working with CNI Consultants, make some reference calls to other CNI clients that are in the industry. Since CNI Consultant’s services multiple call center networks, it allows the technicians to “Stare & Compare” site settings with other similar networks so we don’t have to “reinvent the wheel”. Working with CNI Consultants has allowed me peaceful sleep! Our system uptime is wonderful and system security has kept out the bad guys. My stress level has been lowered with CNI by my side.
In the past, if we had a technical issue, I had to coordinate all the players to get the problem fixed. CNI has completely eliminated that. It’s nice to no longer have to be the intermediary. Their response time and 24 hour availability has been phenomenal. Also, the quality of the people on their team is far superior than those I’ve dealt with from other firms. If you are considering CNI for IT services, don’t overthink it. CNI Consultants is knowledgeable, responsive and personable.
The best part of working with CNI Consultants is the peace of mind it affords, hands down. I can be remote in the truest sense of the word knowing that if anything happens CNI has our back. Most of the time, they have either already fixed the issue or they are developing a strategy to fix the issue when we contact them. Their ability to handle everything from networking or applications to telephony (with an emphasis on telephony) is what sets them apart from other IT firms. I know they can handle anything we face with our IT systems. Additionally, CNI Consultants is very active in making sure our networks and systems are protected and upscale at a reasonable cost. They are always looking down the road at what technology might benefit us. I have said this before, and I will say it again. If you are considering CNI Consultants, do not walk, RUN to sign up! Trust me this is an investment that pays for itself! They save you money each month rather than cost you money. Figure out how much money you would lose to a network shut down or a virus threat. I hate to sound like a Philadelphia lawyer but TRUST ME, sign up with CNI Consultants!
CNI truly cares about their customers and makes it a priority to make sure our workstations are maintained and updated. If an issue does arise, they begin working on it quickly and continue working until it is resolved. The biggest benefit to us is knowing that CNI is reliable. Even though we are a small nonprofit, they always provide quick and timely service with whatever issue we have and we do not experience a long delay or disruption in our work process. CNI’s customer service is outstanding. Whenever we have a problem, they jump right on it to get it resolved.