Call Center IT Support

call center

You Take on Your Call Center. We Manage IT.

Call centers need IT solutions that provide minimal downtime with business continuity, infrastructure design to keep up with changing technology, and 24x7x365 monitoring and support. CNI Consultants’ experience with multiple platforms provides your call center with support for these solutions. Whether you need additional IT support for your in-house team, or need us to handle it all, we work with you directly to make sure your call center is running on flexible and reliable technology systems and getting a better return on investment (ROI) faster. Ultimately, we help you achieve peace of mind by making your life easier because we have the relationships with platform providers, telephony integrators, national user groups and leading manufacturers of supporting equipment and software.

Benefits of Our Call Center Support Services

For Over 14 Years, We Have Worked With And Advised Over 300 Call Centers. We have been working directly with call centers since we were founded in 2006.  That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations and technical problems to keep you and your agents productive. We understand your desire to eliminate waste, extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.

We work exclusively with call centers.  We understand your operations and work environment.  We know you have “busy hours” and “don’t even look at my server” hours.  We understand the critical nature of voice call quality, downtime and emails/SMS/faxes not going out.  With our dedicated focus from day ONE, you don’t have to waste time educating us.

We Use Our Vendor Relationships To YOUR Advantage.
Having developed relationships with key leading vendors in the industry allows us to coordinate efforts among your service providers quickly. Additionally, our advanced level of partnerships with key infrastructure vendors (Microsoft, WatchGuard, VMware and Dell) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.

We answer our phones live 24/7/365! We know that computer problems don’t always arise during the “9-5 work day” and call centers can’t wait for their IT company to open the next day at 9:00. When you call CNI Consultants, you will have a live person answer the call within 3 rings. Call us at 5:01 p.m., 10 am or 2 am; we are always available and ready to help.

We Have A Team Of Certified Experts On Staff And Ready To Help 24/7/365.
Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. Critical issues never happen when it’s convenient or during “business hours”. 2 am or 2 pm, in any time zone, you have a team behind you to help you.

100% Satisfaction Guarantee – We want you to be completely satisfied with our services. We will do whatever it takes to make you happy. No hassles, no problems.  If for any reason you are unsatisfied with our services within the first 90 days, you can cancel your service with absolutely NO cancellation penalties or early termination fees.

CNI Consultants’ Call Center Support Services

 On-premises & off-site backup technologies

 Redundant database access

 Data center infrastructure equipment

 Power management & distribution

 Unified communications

Remote office/agent connectivity

 Wireless & mobile device connectivity & access

 Disaster preparedness & recovery

  24×7 monitoring & help desk

 Data & talk path wiring

 Agent application support

  Knowledgeable in call center technologies (database access, switching, voicemail & dispatching)

  Experience with call center infrastructure (generator, dedicated circuits, fire & security)

  SIP routing

 Network security

  Qualified on multiple call center platforms (Startel, Onvisource, Cadcom, Amtelco)

  Support all levels of call center IT

  Troubleshoot infrastructure issues with platform providers

 Telephony industry specific equipment

It’s time to get your business technology managed by experts.